Testimonials - Exclusive Household Staff

Debbie, me and Tereza want to thank you very much. You helped us so much 3 years ago when we were very new and did not know how to do proper CVs, interviews etc. You introduced us to the private households, and we really appreciate that. We got our previous role thanks to your help as well. You are very responsive and helpful, even late in the evenings/weekends/holidays. It’s been always a pleasure to communicate with you. We are really happy that this job went through your agency, and we will recommend you to everyone we know in the private household business.

Jakub & Tereza, Candidate

I first got in contact with John and his amazing team when I was studying at college and straight away I took to what John and his company had to offer me! It’s set me up with lots of amazing experiences and knowledge from just the couple of years I was there. Would recommend to anybody!!

Raphi PA, Candidate

Absolutely great agency, helped me find a great job in no time. Roxie from the agency is super lovely and was always available to answer any questions. I recommend them

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Jackline T, Candidate

So professional and intuitive. Debbie really understood my skill-set and personality very quickly, and secured a truly wonderful role for me that I’m still delighted to be in. Thank you to Debbie and the fabulous team.

Lise R, Candidate

I’ve been working with EHS for years now and I can’t fault their professionalisation, dedication and hard work. From the beginning they’ve been super attentive and I’ve never been out of job, either a permanent or temporary position. They have the best clients and can connect you with the right fit. Roxanne and Isabella are extremely professional, responsive and reliable. I’m very pleased to work with EHS and their teams. Can’t recommend them enough.

SA, Candidate

I have worked with EHS for a number of years, both as a freelance butler and as a client when I have been looking to recruit staff. I have always found them to be professional, courteous and helpful every time. EHS have always been at the top of my list whether I’ve been looking for work or indeed recruiting on behalf of my principal. I have no hesitation in giving Exclusive Household Staff a 5* rating.

Carrie G, Client and Candidate

I have used EHS as both a candidate and a client over the last 10 years. John Pettman runs a professional and well polished agency, along with a great team who demonstrate longevity in service. As a candidate, I found that EHS paid particular attention to my skill set and matched me with the most suitable vacancies. As a client, EHS were able to quickly identify our requirements and propose properly vetted and experienced candidates who were serious about their application. I have found the communication, attention to detail, follow up/feedback process to be excellent throughout my time working with EHS, and would highly recommend them. EHS have also supplied temporary staff to me, and their company Butlers are the best in the industry. I have always been able to rely on and be confident that temporary staff would turn up and conduct themselves in the most professional manner whilst displaying very high standards of service and etiquette.

Patrick T, Client and Candidate

John and the team are an exceptional training academy… John understands households… privacy… formality… EHS .. didn’t teach me how to host and be hospitable…but they tailor made a plan.

Mark D, Exclusive Butler School Graduate

Exclusive Household Staff is a professional reputable company, I got a fantastic opportunity to work in Singapore because of them, they are always helpful and give you great advice.

Martin S, Candidate

A brilliantly run agency and company as a whole with John Pettman at the helm. My main experiences have come from the Exclusive Butler school where I was meticulously coached to the highest level by the company's experienced in-house Butler Trainers. A professional, well thought out course in a fantastic setting. Highly recommended.

Martyn H, Client, Candidate, & Butler School Graduate

Just want to say a Big Thank You to Exclusive Household Staff for their continued help and support even when I am not looking for a new post. I find the staff very helpful, approachable and professional. One of the few TRUE agencies that care about the candidates as well as the client. Keep up the good work.

Colin E, Candidate

I have no hesitation in recommending EHS to both candidates & clients alike. I have been associated with Jacqueline, John, & the team for over 15 years & witnessed at first hand the professional approach adopted by the team to ensure the highest standards of service are achieved & maintained. Training & integrity ensure EHS's reputation.

Michael O, Candidate

The best in the whole country!

Lidia N, Candidate

I’d like to send special thanks to Donna, who was an absolutely excellent teacher to us all! The course was engaging and very informative and Donna was an absolute wonder!

Chief Stewardess, Private M/Y, Exclusive Butler School Client

A short note to pass on thanks to Mark Moynan for his services over the past couple of weeks. We both very much thought he was the height of professionalism. Thank you also for providing us with some very good butlers over the last few months. The teams haven’t noticed the change from permanent butler being present to the use of agency butlers, which I think speaks very well for all of those you sent up to the Estate.

JV, Private Client, Client

We had the pleasure to work with EHS, Mrs Debbie Nolan in particular, for several temporary positions over the years, always felt supported from beginning to the end of securing the role and beyond. Very professional, friendly and fully dedicated to provide the best service. We highly recommend to register with EHS, a truly excellent recruitment agency.

Sabina D, Candidate

We are very happy to share our great experience in working with EHS agency, and want to express our gratitude to Debbie and Jacqueline, for their consistent support, professional advice and kindness. We always felt supported from beginning to the end in securing a few excellent temporary roles. We highly recommend EHS for their dedication to always delivering the highest service to their candidates. Truly the best agency around.

Sabina and Vittorio, Candidates

I am thrilled to have done the Specialist Housekeeping Course with EBS. The amount of experience and knowledge shared by Donna is invaluable. I found she could answer all questions asked. It was intense but well-paced. All aspects of Private Household Housekeeping were covered both in the modules as well as in the practical part. I’m absolutely delighted to have attended. It has given me the confidence to take on a more varied role within the industry.

Audrey C, EBS Housekeeping Course

We had the use of Mark for ten days and I just wanted to express our appreciation of him. He is amazingly multi-talented and was able to cope with all our needs including 3 small children. We have no hesitation in giving him the highest commendation.

Ultra High Net Worth Individual, Book a Butler

I would recommend the Exclusive Butler School without a doubt. The Royal Butler Dinner was a great experience, and it was fun to all work together. The modules were very good, I had a great time.

Gilliane, EBS Graduate, EBS Two-Week Butler Training

From the booking process to being dropped off at the station, EBS were outstanding throughout. I felt I was in great hands from the start. The level of instruction is unquestionable, with priceless knowledge and experiences being shared by all Trainers. All of the Trainers were accommodating around the specific requirements for my future employment.

Martyn, EBS Graduate, EBS Two-Week Butler Training

Please may I say just how wonderful Mark is. As soon as he walked through my front door, he was immediately everything I wanted from him and more. I was able to hand over the hosting of my party to him and really enjoy my guests. He made a lasting impression on the ladies attending my daughter's bridal shower, and this morning I received a text from one of the guests simply stating "I miss Mark". He was elegant, attentive, resourceful and had a subtle and quiet sense of fun which we really enjoyed.

Lynn, Private Client (Book a Butler)

This was an exceptional experience for me! I felt I got a lot of knowledge from the Trainers and gained experience through the practical modules. The team were more than happy to stay in contact with me and help out with any further questions I might have.

Roxane, EBS Graduate, EBS Two-Week Butler Course

Our three freshly-minted Butlers had the opportunity this summer to demonstrate their new skills and know-how, which is the best proof that the training provided by EBS has already started paying dividends.

HR Manager, Private Client, EBS Two-Week Butler Course

Thank you for your excellent and sensitive assistance. Mark arrived promptly and was superb in handling the arrangements for the reception after the funeral. He worked hard from the moment he arrived and in complete coordination with my wife and daughters. After the ceremony the service from Mark was faultless and the reception passed off flawlessly. The family were all hugely appreciative of his understanding and teamwork and for the superb clean-up at the end of the day. His tactful manner was noticed by all and it was simply a joy to have him with us.

Dr H, Suffolk (Book a Butler)

We honestly loved working with your Butlers, Mark and Damian; they were so incredibly professional (Mark’s sewing skills are something we were astounded by!) and personable. Considering the volume of requests experienced, we would have struggled to execute the guest experience side of the events to the high-level **** expects – please send both of them our huge thanks once again.

SH, Senior Events Organiser

Just wanted to drop you a quick email to say a HUGE THANK YOU for all your help with the event on Friday. Andrew, you and the guys were great and certainly acted the part all evening - they made the event the success it was. The way you and your team were there waiting for the cue as soon as the guests arrived to welcome them and show them to their table whilst also providing them their drinks straight away - truly high class service! I know those guest certainly felt extremely special, which made their night. Such a relief to just be able to leave you guys to it, and trust/ know you were living up to the expectations. Look forward to working with you all again in the near future, hope you all got back safely. Thanks so much again, Gina

Gina Brown, Brown Bear Events, Dubai

Mark - Thank you so so so much for your services. They were exceptional and I truly felt like royalty. You are a master at your craft and will be telling everyone about the business. Thank you for making the biggest day of my life even more memorable.

Jay & Jen Caldwell-Dowling, Wedding Day Butler

Today is not easy to get a new job and above all not the right one. Knowing EHS and John, made my life easier. Their expertise and help have been invaluable during the entire process of my job search. Being a Private Chef and working for a very prestigious family is a dream that can come true only with EHS. Thank you for all the assistance you have provided me during the whole year. I sincerely appreciate your generosity.

VG, Italian Private Chef

I have known John since before EHS was born. When I heard that he was to start up alone all those years ago I knew that he would have no problem in succeeding, and succeed he has! In the past I have been registered with a number of agencies but none have the experience or understanding of Domestic Service like John and his ever growing team. His professionalism and honesty, along with the ability to relieve the pressure of the finding a new position make EHS my go to agency. They genuinely care for your personal requirements and endeavour to find the “perfect” match every time. Whether it be for client or candidate I really couldn’t recommend them highly enough and am ever grateful for their continued support.

SW, Private Chef/House Manager

Dear Jacqueline - I just wanted to write and say a huge heartfelt thank you for putting me forward for the House Manager position at …. where I have just completed my first week. Everybody in the house is lovely and it is a very professional environment. So thank you once again for your help and advice. Your agency is fantastic. Just when I was giving up hope of ever finding a professional, pro-active agency who actually understood what I had to offer, I met you!

KW, House Manager

John and the team at EHS were extremely professional and very helpful when i made the transition from the Super yacht Industry into Private households. EHS were friendly and honest and made my experience finding a new role painless. John was there to offer advice and help when I had a question and went above and beyond during the final stages of securing employment. As a candidate it seems EHS has the advantage with matching candidates in roles, due to their hands on experience and knowledge within the industry. I would recommend EHS to anyone seeking new employment within the private household industry.

HB, Private Chef

Having worked with EHS over the past few years I have found them to be excellent recruiters. They remain focused and professional at all times throughout the recruitment process and show a genuine interest in me, the client. I am always shown high caliber candidates and I anticipate working with them for many years to come.

UHNWI, Private PA

I have always found Exclusive Household Staff to be a fantastic resource, which offers a bespoke staffing solution via a range of high quality candidates. The Staff at EHS have always been extremely professional and attentive and have responded to the precise requirements of our job specifications. We have been very happy with the candidates presented to us, and moreover have expanded and enhanced our Household Team via EHS’s solutions. EHS are a benchmark of quality and are perfectly placed to service the requirements of luxury high class environments. I would have no hesitation in recommending EHS to the discerning Client.

JC, House Manager, London

Dear Jacqueline - I would like to thank you for spending so much time with me at the Registration Interview this week. Having enrolled with many Agencies in London over my career I am delighted that I have met and registered with Exclusive Household Staff. As a new candidate I was so impressed with your skills at Interview - how you really established the type of role I am seeking and how you fully understand the importance of me finding the right long term position which match my skills set. I very much look forward to working with you to achieve the above.

JM, House Manager

We approached Exclusive Household Staff & from start until placement the transition was smooth & professional. So many agencies just bombard us with offers that just didn’t fit any of the criteria we asked for, also the jobs offered didn’t match the advert. Exclusive Household Staff listened to us carefully for what we wanted, searching for the perfect position that matched our professional attitude. Thank you it was such a pleasure & with so much ease. One very happy couple!

Neil & Julia, Domestic Couple, UK

Your Private Chef was absolutely fantastic both in terms personality and professionalism...Absolutely great! Many thanks for arranging everything John.

MZ Private Client, Antibes

My experience with Jacqueline of Exclusive Household Staff was by far the highest calibre agency I have ever worked with. Many times agencies just want to fill the position quickly and pay more attention to speed than to the highly specific needs of the client. We travelled from the US for a film and needed two qualified housekeepers for a high profile family. The quality of the candidates and the whole experience was top notch, I would strongly recommend Exclusive Household Staff for both permanent and temporary placements.

Christine Mammolito, COO - Team Downey

As a candidate of Exclusive Household Staff, I would like to express my gratitude to my consultant Jacqueline Townsend. Jacqueline is a very helpful and supportive consultant. She is truly professional, friendly and sincere. From our first meeting in September of this year she actively helped me to find a suitable position. Within one month of our initial meeting I was offered and accepted a very good job for an overseas assignment. I am very lucky to have Jacqueline's consistent support, motivation and professional advice and would therefore highly recommend her as an excellent consultant.

Marina, Ladies Maid

John has been a great agent, in the short space of time I have worked with him he has placed me in amazing jobs that suit me and with great opportunities. He gets to know you as a individual, to find the best job to suit you. Providing great opportunities to further my career. I would highly recommend John as he is highly professional and a personable individual.

Daniel, Private Chef

I was first introduced to John via a colleague and was really impressed by his professional and friendly manner. From our first meeting in July of this year, I was found an excellent position abroad within 2 months. His expertise and experience in guiding me back into private estate management was superb and I particularly liked the ability to call on him at any time if I had a query or for his opinion. I would without hesitation highly recommend him to anyone wanting a bespoke and highly-personal service.

AW, Butler/House Manager, Europe

My immediate impression of John and his company - Exclusive Household Staff Ltd, was that this was recruitment at its very best. He is highly professional, his advice practical, and he quickly targets and draws out skills and qualities getting to the core of requirement. John, having worked in private service himself, truly understands the environment and has a unique skill in achieving the perfect “fit” for client and candidate. His excellent reputation is certainly reflected by his knowledge and dedication to this sector

Mrs Chapman, Private Client, London

From all of the agencies out there, you were one of the most professional and we would certainly seek you services again should the need arise.

P&W, Estate Management Couple, London

We never look any further than Exclusive Household Staff for our recruitment needs. They understand what we are looking for and only put forward personal details of suitable candidates. I can highly recommend John and his team.

Mrs S, Private Client, London

Back in 2004, when John held a position of House Manager he employed me as a Private Chef for his private high profile family. Since then John has helped me develop my career as my agent where I now work for several high net worth individuals worldwide. Thank you John and keep up the good work!

Russell Borrill, Private Chef

John was one of the most highly organised and professional Butler/House Managers I have ever had the pleasure of working with. I am sure that clients will be happy with John's services and knowledge with household consultancy.

Bea, Executive Housekeeper

I have known John Pettman for the last five years in which time I have found John to be very knowledgeable in the field of recruitment. John has the ability of finding the right person for the correct position and therefore makes him excellent at his job.

Mr Jones, Private Multi Property House Manager, London